How To Create Recruiter Profile In Domain_9

Top 10 FAQs

1.Why can't I sign in to my recruiter account?

If you're having trouble signing in, you should follow these steps:

1. Make sure you're using reed.co.uk's recruiter site, rather than the site for jobseekers. reed.co.uk's site for recruiters is www.reed.co.uk/recruiter.

2. Make sure you're using the correct username and password. Your username will usually be your email address.

3. If you have forgotten your password, you can request a password reset email.

2.How do I get a VAT receipt for online payments?

To view and download VAT receipts for online purchases made via your reed.co.uk recruiter account:

Sign in to your account
Click on the 'Account Settings' tab
Click on the 'Invoices' button found within the 'Your Credits' section

By default, transactions for all users within your account over the last six months will be displayed. However, you can use the drop down menus at the top of the page to filter transactions by users within your account and when the transactions took place.

Once you've located the transaction for which you wish to produce a VAT receipt, click on the 'View' button for it to be displayed as a PDF which can be printed and saved to your computer.

3.How do I advertise a job on reed.co.uk?

From your signed in homepage or from the 'Jobs & Applications' page, click 'Post a Job Advert'. It's then a simple case of choosing an advert type and completing the advert details.

Your advert will go live once you've paid for the advert or, if you have chosen to buy job advert credits in advance, as soon as you click 'Post a Job Advert'.

4.How do I edit a job advert?

To make a change to a job advert, first find the job via 'Jobs & Applications', click on its title and then click 'Edit advert'.

Once you've finished making changes, click the orange 'Update Job' button at the bottom of the page. All changes can be made free of charge, other than the following, which will cost a credit:

Changing the job title after you've received your first application
Changing the location after you've received your first application
Changing the end date of a job
Changing the advert type

Please note: You'll only be charged a single credit if you change more than one of the above.

5.How do I get the best response from my job advert?

Your job advert needs to encourage the best matching candidates to apply, whilst minimising the number of irrelevant candidates. Follow reed.co.uk's steps on creating a perfect job advert, and make sure that you use the applicant screening questions to filter out irrelevant candidates.

It is also possible to add required skills and expertise to your job advert.

Adding skills will allow candidates to find your job on our website and help them make an informed decision on if they are right for the vacancy you are advertising.

If you have added skills to your job advert you will also be able to use our Best Match feature when you come to shortlisting candidates.

6.How do I identify the most suitable applicants?

A quick way to shortlist the most suitable applicants is by using the filter options.

First, find the job via the 'Jobs & Applications' tab, click on the job title and then select 'Show filters' on the top right-hand side above the search results.

From this page, you can select various criteria, including salary range, distance of the applicant from the job and the number of screening questions they've answered correctly.

The filter will be applied automatically and you can edit it, hide it by clicking 'Hide filters' or remove it completely by clicking 'Clear'.

If you have added skills to your job advert you will be able to use our Best Match feature. This will rank candidates, based on keywords in their CV, whether they've attached a covering letter, screening questions answered correctly, location, and salary. This is a quick and efficient way to shortlist your applicants against your specific requirements.

7.How do I rate applicants?

You can rate how suitable applicants are for your job using the colour-coded flags.

When viewing a list of applicants, click on the flag symbol next to a candidate's name and choose from green (suitable), yellow (maybe) or red (unsuitable).

You can access all applicants with the same rating by clicking on the rating categories on the left-hand side of the page. This allows you to easily perform useful actions, such as emailing all unsuitable applicants at once.

You can also rate multiple applicants at the same time by ticking the checkbox next to their name and then clicking the 'Rate' button at the top of the list.

8.How do I send a message to an applicant?

When you've reviewed applicants to your job, you may want to send them an email. Candidates will appreciate a response, even if it's to notify them that they've been unsuccessful.

When viewing a list of applicants you can email one or more by ticking the checkbox next to their name and then clicking on the 'Email' button at the top of the list. From this page, you can select from several standard message templates, such as 'Suitable' or 'Unsuitable', or create your own.

Before sending the email, you can also choose whether to allow applicants to reply to your message. If you do allow replies, then your email address will be used, otherwise 'noreply@reed.co.uk' will be used.

9.What's the best way to search for candidates?

In CV Search, use keywords to search for candidates' CVs, combined with filters to remove irrelevant candidates and quickly identify the most suitable CVs.

We've made the most commonly used (and useful) filters available as the default CV Search view:

Location - search within a number of miles of a candidate's home address
Salary - search within a salary range
Sector - candidates registering on reed.co.uk tell us what sectors and specialisms they want work in: this filter helps remove candidates who may have the right skills, but the wrong experience
Job type - this allows you to filter candidates looking for full-time or part-time, permanent, temporary, or contract work
Activity - by default, your search will return candidates active (who have logged in) within the last month and who are, therefore, actively seeking work. If your first search doesn't return the right match, then broaden this filter e.g. 'registered within the last 3 months'.

You'll be able to select other filters at the bottom of the "Filter candidates" section such as 'Qualifications', 'Languages', 'Transport', and 'Eligibility'.

We recommend you start your search on a broad basis then refine it to find the best matching candidates.

10.How do I invite colleagues to my account?

If you're an administrator for your account, you can invite colleagues to join it by clicking 'Account Settings' and clicking the 'Invite new users' button.

You can then enter the email addresses of the colleagues you wish to invite to your account. If you enter multiple email addresses, you should separate each one with commas.

If you're not an account administrator, but would like to invite a colleague to your account, please contact your account administrator.

Advertising Jobs

1.How do I advertise a job on reed.co.uk?

From your signed in homepage or from the 'Jobs & Applications' page, click 'Post a Job Advert'. It's then a simple case of choosing an advert type and completing the advert details.

Your advert will go live once you've paid for the advert or, if you have chosen to buy job advert credit in advance, as soon as you click 'Post Job Advert'.

2.How do I get the best response from my job advert?

It is also possible to add skills and expertise that are required by the candidate to your job advert.

Adding skills will allow candidates to find your job on our website and help them make an informed decision on if they are right for the vacancy you are advertising.

If you have added skills to your job advert you will also be able to use our Best Match feature when you come to shortlisting candidates.

3.Why am I being asked to buy credits?

When adding your vacancy, make sure you're selecting the correct advert type in the 'Choose advert type' option at the top of the 'Create your advert' page. If you don't have any credits available, you can buy more online using a credit or debit card or by calling the Sales Hotline on 0845 241 9293.

If you're a part of an account with multiple users, you may need to ask an account administrator to allocate you more credits. If you're an administrator, you can allocate credits manually. Go to 'Account Settings' and click 'Switch to manual credit allocation' in the 'Your Credits' section. You can then click 'Allocate credits' to ensure you have allocated yourself credits.

4.Can I use the same advert to advertise different jobs?

Each job advert can be used to advertise one position. You will not be able to edit the job title or the location of the role once you receive your first application, without spending an additional job advertising credit.

5.How do I add a similar advert or copy an old advert?

When creating your job advert, click 'Prefill from existing advert' at the top of the page to copy the details of a live, ended or draft job into a new advert. You will be able to amend the details before advertising the job.

6.I completed the job details, but did not post the job on reed.co.uk. Can I still access it?

We automatically save a draft version of the job as you are adding it. You can also save a copy by clicking the 'Save draft' button when adding the job. These drafts are stored under the 'Draft' section on the 'Jobs & Applications' page. Click on the job title to edit and post the advert.

Managing Jobs

1.How do I find a job advert I've already added?

To find a job you've added to reed.co.uk in the past, click on the 'Jobs & Applications' tab.

On this page, you'll see all of your Active Job Adverts (those adverts which can currently be found on reed.co.uk for candidates). You can use the 'Sort jobs by' drop down option above the list of results to sort your adverts. This can be helpful if you're looking for an advert:

you have recently created
with a lot of unread applications
that is ending soon
with a job title beginning with a specific letter
in a specific location

If you know the name or reference number of the job you're looking for, you can use the 'Find' bar at the top of the page. Just enter the name or reference number and click the magnifying glass icon.

Lastly, you can sort on each column by clicking the column header. For example, to sort by job views (highest to lowest), click on the 'Views' column heading. If you'd prefer to sort lowest to highest, click the header again.

2.How do I save draft jobs before I post them?

While you're adding details of a job advert to the website, you can save your progress.

We'll also automatically save your progress for you at regular intervals. This will ensure you don't lose your work if your browser or PC crashes or if you're interrupted whilst entering the details.

When you'd like to finish adding a job advert from draft format, click on the 'Jobs & Applications' tab, and then click 'Draft'.

Here you'll see all of your saved drafts. Find the draft you were working on (you'll see the job title, location and end date to help you). Click on the title of the job and you'll be taken to the 'Create your advert' page with all the details you previously entered pre-filled.

From there, complete the form, make any necessary changes and post your advert. The draft will then be removed.

3.How do I edit a job advert?

To make a change to a job advert, first find the job via 'Jobs & Applications', click on its title and then click 'Edit advert'.

Once you've finished making changes, click the orange 'Update Job' button at the bottom of the page. All changes can be made free of charge, other than the following, which will cost a credit:

Changing the job title after you've received your first application
Changing the location after you've received your first application
Changing the end date of a job
Changing the advert type

Please note: You'll only be charged a single credit if you change more than one of the above.

4.How do I make changes to more than one job at a time?

To change more than one of your adverts at the same time, go to the 'Jobs & Applications' section and tick the jobs that you want to update. You should then click the relevant button at the top of the page. The changes you can make in bulk are:

Extend multiple adverts
End multiple adverts
Delete multiple drafts
Relist multiple ended jobs

5.How do I extend a job advert or end it early?

If you'd like to end your job early, or keep it on reed.co.uk for longer, you can do this from the 'Jobs & Applications' section.

To end jobs early, click one or more jobs you'd like to end and click the 'End early' button.
To extend jobs, click one or more jobs you'd like to extend and click the 'Extend' button.

6.How do I find a job advert I advertised previously?

You can find your ended adverts in the 'Ended' link on the left. Please note, ended adverts are kept for three months after their expiry date, after which time they will no longer be accessible.

Managing Applications

1.How can I tell which applications are new?

To see which applications you haven't yet viewed, find the job via the 'Jobs & Applications' tab, click on the title and then look for the 'Unread' link on the left-hand side of the page. Click on the link and you'll see a list of all applicants you haven't viewed.

Once you've reviewed an applicant's profile (by clicking on their name) or downloaded their CV, they will be removed from the 'unread' list.

2.How do I identify the most suitable applicants?

A quick way to shortlist the most suitable applicants is by using the filter options.

First, find the job via the 'Jobs & Applications' tab, click on the job title and then select 'Show filters' on the top right-hand side above the search results.

From this page, you can select various criteria, including salary range, distance of the applicant from the job and the number of screening questions they've answered correctly.

The filter will be applied automatically and you can edit it, hide it by clicking 'Hide filters' or remove it completely by clicking 'Clear'.

3.How do I rate applicants?

You can rate how suitable applicants are for your job using the colour-coded flags.

When viewing a list of applicants, click on the flag symbol next to a candidate's name and choose from green (suitable), yellow (maybe) or red (unsuitable).

You can also rate multiple applicants at the same time by ticking the checkbox next to their name and then clicking the 'Rate' button at the top of the list.

4.How do I send a message to an applicant?

When you've reviewed applicants to your job, you may want to send them an email. Candidates will appreciate a response, even if it's to notify them that they've been unsuccessful.

5.How do I export a list of candidates to Excel?

If you have your own system for managing applicants outside of reed.co.uk, you may wish to export lists of candidates in bulk. First, find the job via the 'Jobs & Applications' tab and click on the job title. You can then download a spreadsheet containing all applicants you're currently viewing (e.g. all suitable applicants) by clicking 'Export candidates' at the bottom of the page.

The download file contains name, contact details, minimum salary requirements, most recent employer and answers to any screening questions you've set.

6.Why can't I access my applications?

If you are posting a job for the first time, there may be a delay before you are able to access your applications. This is so that we can verify your registration details, and helps to protect candidate information. We aim to do this as quickly as possible, but don't worry: whilst we do this your job will be live on the website, so you won't miss any potential applicants. For more information please call 0207 067 4646.

Your Candidates

1.What is 'Your Candidates'?

This section of the site contains every candidate who has applied to a job with your organisation via reed.co.uk, or who has been added to a list by you or anyone else in your organisation.

You can search 'Your Candidates' via the search bar at the top of the 'Your Candidates' page, or by going to CV Search and selecting to search within 'Your Candidates' from the dropdown.

The 'Your Candidates' section of the site can be used for viewing and managing lists created by you or anyone else in your organisation. You can also download your lists to Excel using the 'Export to CSV' link at the bottom of the page when viewing a list.

2.How do I edit, delete or transfer my lists?

You can edit, delete or transfer lists by clicking on the 'Manage Lists' button on the 'Your Candidates' page. You can also create a new list by clicking on 'New List'.

3.How do I access a candidate's CV?

To view a candidate's CV, click on the candidate's name in 'Your Candidates', where you'll see a candidate profile, which includes an embedded CV on the page. You can also download CVs by clicking on 'Download CV' from a candidate's profile, or email the CV to yourself or a colleague using the 'Email CV' button on the profile.

4.How do I contact candidates who have applied to my job advert?

To contact a candidate, click on the candidate's name in the 'Your Candidates' section and view their profile. On this page, you'll see the candidate's phone number and email address at the top of the page. There is also a 'Send message' button, which you can use to send an email to the candidate using a blank email, one of the standard reed.co.uk email templates, or a template you've created yourself.

To create a new email template, click the 'Send message' button on the candidate's profile, write your email in the box and click 'Save as template'. Give your template a name and you'll be able to use it in future by selecting it from the 'Select Template' dropdown menu.

CV Search

1.What's the best way to search for candidates?

In CV Search, use keywords to search for candidates' CVs, combined with filters to remove irrelevant candidates and quickly identify the most suitable CVs.

We've made the most commonly used (and useful) filters available as the default CV Search view:

Location - search within a number of miles of a candidate's home address
Salary - search within a salary range
Sector - candidates registering on reed.co.uk tell us what sectors and specialisms they want work in: this filter helps remove candidates who may have the right skills, but the wrong experience
Job type - this allows you to filter candidates looking for full-time or part-time, permanent, temporary, or contract work
Activity - by default, your search will return candidates active (who have logged in) within the last month and who are, therefore, actively seeking work. If your first search doesn't return the right match, then broaden this filter e.g. 'registered within the last 3 months'.

You'll be able to select other filters at the bottom of the "Filter candidates" section such as 'Qualifications', 'Languages', 'Transport', and 'Eligibility'.

We recommend you start your search on a broad basis then refine it to find the best matching candidates.

2.How can I make the most of keyword searching?

Keyword searching is used to find words and phrases contained within a candidate's CV. You can refine keyword searches by using:

AND - this means that all words or phrases must be in the CV
OR - this means that at least one word or phrase must be in the CV
NOT - this means that the word or phrase must not be in the CV
" " are used to indicate that you want to search for a phrase, rather than individual words
( ) are used to define the order in which you wish to search
By having an asterisk (*) at the end of any keyword, the CV search will expand the search term to include all forms of the root of that word, e.g., admin* retrieves admin, administration, administer, administrator, etc.

Examples:

I want to find a candidate who has worked for Competitor Firm as a Financial Director:
"Competitor Firm" AND "Financial Director"
I want to find a candidate who has worked for Competitor Firm as a Financial Director and is either ACCA or CIMA qualified:
("Competitor Firm" AND "Financial Director") AND (ACCA OR CIMA)

The above example is relatively complex, but by using ( ), we're telling the search to find CVs with the phrases "Competitor Firm" and "Financial Director", and then to search on these CVs to find only those with either ACCA or CIMA within them.

If you need further help using keyword searching, call the Account Management team on 0845 241 9293.

3.What does the 'Search within' dropdown do?

The 'Search within' dropdown allows you to search either on all candidates registered on reed.co.uk (if you've bought a CV Search subscription) or to search within all the candidates available to your organisation or just within a list of candidates you've created.

Searching within lists is a useful way to build up lists of candidates with specific skills or job titles who may have previously applied to a job you've advertised or who you've previously found via CV Search. You can then search for specifics within this list, e.g. If you want to find candidates from within your list, 'Sales Managers', who live within 20 miles of Birmingham.

4.How do I refine and sort CV Search results?

When you first start a search, we recommend you start broadly and then refine your search. This way, you can see what the effect changes you make to your search have on your results.

The best way to refine your results is to use the filters found on the left hand side of the search results page. Here you'll find the filters you've already applied, e.g. 'candidates active within the last three months'. Changing or adding a filter will automatically re-run the search and update the results. This will show you candidates who now meet your new criteria.

Keep refining your search to get the best matches and, when you have, don't forget to save the search. This can be done by the clicking the 'Save this search' button on the top right hand side of the page.

5.How do I get saved search alerts emailed to me?

After spending time getting your search just right, you should save the search so that you can quickly re-run it in future.

From the CV Search results page (or the initial search page) click 'Save this search' and enter a memorable search name. If you want to run this search again, use the 'Saved searches' button.

Even better, if you've got an active CV Search subscription, we'll email you with candidates matching your saved search every day. You can set up CV Search alerts by clicking the 'Saved searches' button.

Account Settings

1.How do I change my username and password?

To change your password, click the 'Account Settings' tab and click 'Change Settings'. You can then edit your username and password by clicking the 'Edit' links.

Your username must be an email address, and your password should be at least 8 characters, and contain both letters and numbers.

2.How do I control what contact I receive from reed.co.uk?

To control what emails you receive from reed.co.uk, click on the 'Account Settings' tab and click the 'Change Settings' button.

You can then choose which emails you would like to receive by checking the boxes in the 'Contact preferences' section. System changes can take up to five working days to update.

3.How do I invite colleagues to my account?

If you're an administrator for your account, you can invite colleagues to join it by clicking on the 'Account Settings' tab and clicking the 'Invite new users' button.

You can then enter the email addresses of the colleagues you wish to invite to your account. If you enter multiple email addresses, you should separate each one with commas.

If you're not an account administrator, but would like to invite a colleague to your account, please contact your account administrator.

4.How do I transfer my colleagues' jobs to someone else?

If you're an account administrator, you can transfer jobs by clicking on the 'Account Settings' tab and clicking 'Manage users'.

You can then click 'Transfer jobs' and choose the colleagues you would like to transfer jobs from and to using the dropdown lists.

If you're not an account administrator, and would like to transfer your colleagues' jobs, please contact your account administrator.

5.How do I delete colleagues from my account or make another colleague an administrator?

If you're an account administrator, you can delete colleagues from your account by clicking on the 'Account Settings' tab and clicking 'Manage users'. You should then click the 'Archive' button next to the user you wish to delete.

You can make a colleague an administrator by clicking 'Make an account administrator' on the same page.

If you wish to delete colleagues who have not used their accounts recently, you can click on 'Inactive' in the Manage Users section, and then click the 'Remove Inactive Users' button.

If you're not an account administrator, but would like to delete a colleague's account or be made an administrator, please contact your account administrator.

6.How do I control which credits my colleagues can use?

If you're an account administrator, you can choose to allocate credits manually by going to your 'Account Settings' and clicking 'Switch to manual credit allocation' in the 'Your Credits' section.

You can then allocate credits to your colleagues by clicking 'Allocate credits'.

Using Third Parties

1.I use another service to post jobs to reed.co.uk. What details will they need from me?

Depending on how the service works, they will ask for your reed.co.uk username (the email address associated with your account) and either your 'Posting key' or your account password.

2.What is a 'Posting key'?

The key is used by approved third party services to access reed.co.uk on your behalf. It provides a secure way to let you post jobs (or search CVs) via those other services.

3.Where can I find my Posting key?

After signing in, click on 'Account Settings' at the top of the page. Scroll down to the 'API Access' panel on that page and click 'Get my Posting key'.

(Please see images below)

API Access

Technical Help

1.Why am I having problems viewing reed.co.uk's recruiter site?

If you're having problems viewing the site, it may be that your browser does not meet our minimum requirements and you should download the latest version of Internet Explorer, Mozilla Firefox or Google Chrome.

reed.co.uk's recruiter site can be viewed on most desktop, mobile and tablet browsers, including:

Google Chrome
Internet Explorer 9.0 and above
Mozilla Firefox 2.0 and above
Safari
Android Browser
Opera

If you can see other sites, but not reed.co.uk, then there may be a problem with your with cookies and you may need to enable cookies or clear your cookies and cache. Please see 'Does reed.co.uk's recruiter site use cookies?' below to find out how to do this.

If you're seeing an error page that tells you your browser can't connect to reed.co.uk, there may be a problem with your connection to the internet. You can check whether your internet connection is working by visiting www.google.co.uk. If you still get the same error message, you should contact your Internet Service Provider.

2.Why am I seeing a message saying '404 Error'?

If you're seeing a '404 Error' message, you should first check that you can see websites other than reed.co.uk. Visit www.google.co.uk as this site should suffer no downtime.

If this website is also not working, there's probably a problem with your Internet connection. You'll need to seek advice from your Internet Service Provider, or contact the IT Support Desk for your company or computer.

If you can see other websites, you may need to adjust the following browser settings:

Chrome

Open Chrome
Click the Chrome menu on the top right-hand corner of the browser toolbar
Click 'Settings'
Near the bottom of the page, click 'Show advanced settings'
In the 'Privacy' section, click 'Content settings'
Select 'Allow all sites to run JavaScript (recommended)'
Click 'Done' to save

Internet Explorer

Open Internet Explorer
Click the 'Tools' menu on the top right-hand corner of the browser toolbar
Click 'Internet Options'
Click the 'Security' tab
Select the 'Internet' icon
Under 'Security level' click 'Custom level'
Scroll down to the 'Scripting' heading
Under 'Active Scripting', click 'Enable'

Mozilla Firefox

In the latest version of Firefox, the option to disable JavaScript has been removed from the Firefox Options window. For older versions:

Open Firefox
Click 'Tools' or, in newer versions of Firefox, click the Firefox menu in the top right-hand corner of your browser
Click 'Options'
Click the 'Content' icon at the top of the window
Tick 'Enable JavaScript'

Safari for desktop

Open Safari
Click the cog in the top right-hand corner to open the Safari menu
Click 'Preferences'
Click the 'Security' tab
Tick 'Enable JavaScript'

Safari for mobile and tablet

Go to 'Settings' in your device's main menu
Scroll down and select 'Safari'
Scroll down and click 'Advanced'
Slide the bar next to 'JavaScript' to the right

Please note: these instructions are based on generic devices and the most recent versions of these browsers. If these descriptions do not match your browser or device, please try updating your browser or refer to your device user guide.

3.How do I get a VAT receipt for online payments?

To view and download VAT receipts for online purchases made via your reed.co.uk recruiter account:

Sign in to your account
Click on the 'Account Settings' tab
Click on the 'Invoices' button found within the 'Your Credits' section

Once you've located the transaction for which you wish to produce a VAT receipt, click on the 'View' button for it to be displayed as a PDF which can be printed and saved to your computer.

4.Why can't I sign in to my recruiter account?

If you're having trouble signing in, you should follow these steps:

1. Make sure you're using reed.co.uk's recruiter site, rather than the site for jobseekers. reed.co.uk's site for recruiters is www.reed.co.uk/recruiter.

2. Make sure you're using the correct username and password. Your username will usually be your email address.

3. If you have forgotten your password, you can request a password reset email.

5.Does reed.co.uk's recruiter site use cookies?

reed.co.uk's recruiter site uses 'cookies' – small files which save a limited amount of personal information. reed.co.uk's cookies cannot infect or harm your computer.

reed.co.uk requires cookies to function. Occasionally you may encounter issues related to cookies and you may need to clear or enable them.

Deleting cookies in Chrome

Open Chrome
Click the Chrome menu on the top right-hand corner of the browser toolbar
Select 'More Tools'
Click 'Clear browsing data'
Select 'Obliterate the following items from: the beginning of time'
Tick 'Cookies and other site and plug-in data' and 'Cached images and files'
Click 'Clear browsing data'

Enabling cookies in Chrome

Open Chrome
Click the Chrome menu on the top right-hand corner of the browser toolbar
Click 'Settings'
Near the bottom of the page, click 'Show advanced settings'
In the 'Privacy' section, click 'Content settings'
To enable cookies, select 'Allow local data to be set (recommended)'
Click 'Done' to save

Deleting cookies in Internet Explorer

Open Internet Explorer
Click the 'Tools' menu on the top right-hand corner of the browser toolbar
Select 'Safety'
Click 'Delete browsing history'
Unselect 'Preserve Favorites website data'
Tick 'Temporary Internet files and website files' and 'Cookies and website data'
Click 'Delete'

Enabling cookies in Internet Explorer

Open Internet Explorer
Click the 'Tools' menu on the top right-hand corner of the browser toolbar
Click 'Internet Options'
Click the 'Privacy' tab
Under 'Settings' drag the slider to 'Medium'
Click 'OK'

Deleting cookies in Mozilla Firefox

Open Firefox
Click the Firefox menu on the top right-hand corner of the browser toolbar
Click 'History'
Click 'Clear recent history'
Select 'Everything' as the time range
Tick 'Cookies' and 'Cache'
Click 'Clear now'

Enabling cookies in Mozilla Firefox

Open Firefox
Click the Firefox menu on the top right-hand corner of the browser toolbar
Click 'Options'
Click 'Privacy'
Select 'Firefox will: Use custom settings for history'
Tick 'Accept cookies from sites' and select 'Accept third-party cookies: Always' and 'Keep until: they expire'
Click 'OK'

Deleting cookies in Safari (for desktop users)

Open Safari
Click 'Edit' in the top menu
Click 'Empty cache'
On the 'Are you sure you want to empty the cache?' message, click 'Empty'
Click 'Edit' in the top menu
Click 'Preferences'
Click the 'Privacy' tab
Click 'Remove all website data'
On the 'Are you sure you want to remove all data stored by websites on your computer?' message, click 'Remove now'

Enabling cookies in Safari (for desktop users)

Open Safari
Click the cog in the top right-hand corner to open the Safari menu
Click 'Preferences'
Click the 'Privacy' tab
Select 'Block cookies: never'

Deleting cookies in Safari (for mobile and tablet users)

Go to 'Settings' in your device's main menu
Scroll down and select 'Safari'
Click 'Clear history and website data'
On the 'Clearing will remove history, cookies and other browsing data' message, click 'Clear history and data'

Enabling cookies in Safari (for mobile and tablet users)

Go to 'Settings' in your device's main menu
Scroll down and select 'Safari'
Click 'Block cookies'
Select 'Allow from websites I visit'

6.Why am I not receiving emails from reed.co.uk?

Should you have trouble receiving email from reed.co.uk, please make sure that 'no-reply@e.reed.co.uk' is added to your address book.

If the problem persists, you may need to get in touch with your IT department or Internet Service Provider and ensure they accept mail from:

the address 'no-reply@e.reed.co.uk'
the domain 'e.reed.co.uk'
the servers 'mta.e.reed.co.uk' (198.245.85.141),
'mta2.e.reed.co.uk' (198.245.85.142),
'mta3.e.reed.co.uk' (198.245.85.143), and
'mta4.e.reed.co.uk' (198.245.85.144)

reed.co.uk make every effort to ensure good deliverability and invest heavily in maintaining the reputation of our servers. We check daily to ensure that we are not on any Spam blacklists, and regularly unsubscribe and correct bad or incorrect e-mail addresses.

7.Why can't I view an applicant's CV?

To view candidate CVs you'll need Microsoft Word® and Adobe® Acrobat Reader installed on your computer, or another compatible document viewer. If the download does not start when you click the icon, please ensure you have all pop-up blockers disabled.

The CV and candidate details you view via reed.co.uk will be the latest versions that the applicant has uploaded to the site.

Please note that Microsoft Word 2007 (and later) saves documents as (.docx) instead of the earlier (.doc) by default. This may lead to compatibility issues, so bear this in mind when working with downloaded CVs – you may need to download the Microsoft document converter.

If you cannot access the applicant list at all, it may be that we are still verifying your details. See the Manage Applications section for more information.

8.Why can't I use the job advertising credits I've bought?

You will be informed by the site if you're running out of job advertising credits or have no credits left.

If you think you have job advertising credits, but you're unable to advertise jobs:

Please check you're signed in to the account that bought the credits
Ask your account administrator to ensure that they've allocated your account credits, or that 'Auto-Manage Credits' is enabled, via the 'Manage Credits' section of 'Account Settings'

Please note that job advertising credits can be allocated to your company, or to an individual member of your company. Therefore, an account may have credits, but an individual within the account may not be able to use them.

If you have no credits left, you can buy credits online or call our the Sales Hotline on 0845 241 9293.

9.Why am I having problems posting jobs via HTTP?

If you're having problems posting jobs via HTTP, the first thing to check is whether or not you can post jobs directly through your reed.co.uk recruiter account.

If this does not resolve the issue, please contact your HTTP service provider and refer them to our HTTP upload reference.

10.Why am I having problems making a payment online?

You can make an online purchase on reed.co.uk's recruiter site in two ways:

When adding or relisting a job - in which case the job advertising credit is for immediate use with the newly added or relisted job
For future use by buying a package of credits. We recommend this option as you may be able to enjoy savings by buying in bulk or with a promotional code

All of reed.co.uk online payment processing is handled by our partner, Sage Pay.

Please avoid closing your browser whilst your transaction is being processed.

When we receive a successful payment, your reed.co.uk account will be immediately credited with the job advertising credits that you have bought. There may be a delay for CV Search access, however. You will receive an email confirmation from Sage Pay containing a transaction ID.

If you have any problems with online purchases, please contact the support team on 020 7067 4582. It is important to quote your transaction ID if you have one.